You have 15 days from the moment you receive your parcel to make a change or a return.

If you want to change size, colour or product within Spain or Portugal, please send an email to ventas@os2o.com, whatsapp or call us on (+34) 974 258 592. We´ll send your new product and will collect the wrong one from you. This cost amounts to 6.90€ in the Iberian Peninsula (continental Spain and Portugal excluding islands). If you are in the Spanish or Portuguese islands, you will have to send it to us by your own means.

If you are in France, Germany, Italy, Sweden or Finland, we'll collect your item to make a change of size (the first change is free) or a return. In order to do so, please follow these steps:

 1. Send us an email to ventas@os2o.com, and we´ll collect your item for free. It is impotant to write in your email:

                Title: your order code.

                Message: state your full name and the reason why you return it.

2. Once we get your item, we´ll return your money to the same payment method you used.

Please remember that, due to hygiene reasons, we cannot accept returns or exchanges for items such as underwear and masks even if the bag has not been opened.

If you are in other countries, and want to make a change or return, you´ll have to send it to us by your own means.

For more info, please check our FAQ.