It is normal some down loss, specially through the seams. Occasionally, feathers tips may puncture the outer textile. Do not worry, it does not affect the clothes performance. When this happens, push the feather back in, and gently pass your hand over the area so down and feathers settle.
Do not pull the feather out, down and feathers are intertwined, and the result could be more feathers coming out.
If you consider that your product loses an excessive amount of feathers, contact us.