FAQs

WASHING – TAKING CARE OF YOUR CLOTHING

Can I wash my OS2O clothes at home?

S Yes, all the OS2O technical products can be washed. We recommend washing machine wash at maximum 30ºC (86ºF) temperature. Use neutral soap, without softeners. If possible, use biodegradable soap.

Turn over your clothes and close all zippers. Do not iron, vaporize or dry clean. We recommend drying the your clothes hanging on a hanger without tweezers.

Can I hand wash my clothes?

No, hand washing should be avoided. OS2O technical clothes require a very good rinsing that it is very hard to achieve on a hand washing, and all traces of soap or detergent can damage your clothing, especially the membranes.

Can I wash StrechShell textiles? Do I need any special product?

Yes, StrechShell clothes are washed following the standard washing recommendations.

Al llevar tratamiento DWR es importante que tras algunos lavados sea necesario re-aplicar el tratamiento.

After a few washes, you may need to re apply the DWR treatment (Durable Water Repellent). We recommend using the specific Nikwax® SoftShell Proof products, either Wash-In or Spray-On. Follow the specific product instructions.

Can I wash my clothes equipped with the O2 membrane? Do I need any special product?

Yes, O2 membrane clothes are washed following the standard washing recommendations.

We recommend checking our guide for taking care of your waterproof and breathable clothes..

Can I wash my clothes equipped with eVent® membrane? Do I need any special product?

Clothes with the eVent® membrane should be frequently washed. It is important keeping the membrane without any traces that could compromise its waterproof and breathable properties.

We recommend checking our guide for taking care of your waterproof and breathable clothes.

How can I wash my insulated clothes?

Insulated clothes should not be washed with the same frequency as the first layer clothing. We recommend washing machine wash at maximum 30ºC (86ºF) temperature. Use neutral soap, without softeners. If possible, use biodegradable soap. Repeat the rinsing process to completely remove traces of soap or detergent. Use a gentle spin cycle.

Turn over your clothes and close all zippers. Do not iron, vaporize or dry clean. We recommend drying the your clothes hanging on a hanger without tweezers.

After a few washes, you may need to re apply the DWR treatment (Durable Water Repellent). We recommend using the specific Nikwax® SoftShell Proof products, either Wash-In or Spray-On. Follow the specific product instructions.

How can I wash my down insulated clothes?

Down insulated products are delicate and need constant care to extend their durability. Dirt should be avoided as traces compromise the down inflating properties which compromises its insulating capacity.

We recommend washing machine wash at maximum 30ºC (86ºF) temperature. Use neutral soap, without softeners. If possible, use biodegradable soap. Repeat the rinsing process to completely remove traces of soap or detergent. Use a gentle spin cycle.

Turn over your clothes and close all zippers. It is better if it is washed without any other clothes.

Do not iron, vaporize or dry clean. We recommend drying the your clothes hanging on a hanger without tweezers. Drying process takes way longer than in any other clothes, even when the outer textile is completely dry, the filling needs at least a week to dry and to recover the shape. Down may form agglomerations that can be manually undone when dry.

My down jacket is losing some feathers, is this normal?

It is normal some down loss, specially through the seams. Occasionally, feathers tips may puncture the outer textile. Do not worry, it does not affect the clothes performance. When this happens, push the feather back in, and gently pass your hand over the area so down and feathers settle.

Do not pull the feather out, down and feathers are intertwined, and the result could be more feathers coming out.

If you consider that your product loses an excessive amount of feathers, contact us.

I washed my down clothing and after drying it, down was stuck. Is it normal?

Drying process takes way longer than in any other clothes, even when the outer textile is completely dry, the filling needs at least a week to dry and to recover the shape. Down may form agglomerations that can be manually undone when dry.

How can I wash my wool clothing? Will it shrink after washing?

We recommend washing machine wash at maximum 30ºC (86ºF) temperature. Use neutral soap, without softeners. If possible, use biodegradable soap. OS2O wool products have already gone through a washing processes to prevent shrinkage.

Can I iron my wool products?

Ironing is not recommended since OS2O products use wool mixed with synthetic textiles.

Can I use softeners?

No, the use of fabric softeners damages the fabrics, and accelerates the aging of the logos and the heat sealing of the garments.

What is the best way to store my OS2O technical products?

We recommend not to collect the clothes folded for a long time in the same position. We recommend either storing them completely flat or hanging them on wide hangers that have no edges or spikes since they could damage the tissues.




SHIPMENTS – RETURNS

What is the shipment cost?

Free shipping if purchase is above 60€ (Spain). If not, it cost 7€.

Do you do shippings to Canary Islands/Ceuta/Melilla?

Yes we do and they have the same cost as if shipping to the rest of Spain. Free shipping if purchase is above 60€ (Spain). If not, it costs 7€.
Canary Islands: If you prefer to pay the IGIC taxes instead of the IVA taxes, you would have to process a single customs document (DUA) which has a value of around € 25 and should be covered by the customer. Our standard procedure is to send orders with the IVA taxes, avoiding the time lost in bureaucratic procedures.

I got a product and it is not my size. Can I change it?

Yes, contact us by email ventas@os2o.com.

What security measures uses OS2O?

OS2O uses as high security protocols as possible. When you pay online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored by third.

When payment is done by credit card, user connects on its bank payment gateway. This way, neither OS2O or any third could access your data.

Do I need to sign up for purchase online?

No. You can make your purchase as guest, but you have to provide us your address for the shipment.

Can I order from a different country than Spain?

Yes. You may have to pay the shipment cost. You can check how much would it be by it adding items to the chart and completing the address field.

What is the delivery time?

Depends on your address. Spain is usually 1 to 3 working days but, Canary Islands and Baleares could be twice. 24h deliveries are programmed to be shipped at the next working if purchase is made earlier than 14:00. However, we can not guarantie it during the busiest dates of the year (December and Juanary). Europe and worldwide shipping could take longer.

How is the delivery made?

By courier or post office from 8:00 am to 8:00 pm from Monday to Friday (except holidays) prior signature upon delivery. If you were not at your address while the delivery, you should contact the courier to arrange a new one.

Can I track the shipment?

Yes, we provide you a tracking number as soon as your order leaves our facilities.

How much time do I have to return my order?

15 days, except during Christmas, when the period is extended until January 15 for all products purchased in December.

Does returning have a cost?

Yes, the delivery costs. If you had a free shipping, the cost will be discounted from the purchase price.

Can I pay using PayPal?

Yes, you can. However, you have to cover the 4% PayPal commission. We have to enable it manually. Make a normal order, selecting bank transfer as payment form, but specifying in a comment that you prefer using PayPal. We will send you an email so that you can make the payment through PayPal.



OUR COMPANY

How do you pronounce OS2O?

It is pronounced "Osso".

Why the name OS2O?

Ossososo's legend comes from the Himalayas: Longer than two thousand years ago there was a young yaks shepherd who was so in love with the mountains that left everything behind to live at the Snow Kingdom. He never came back.

Eversince, nomads who live at Butan, Tibet and Nepal belive that the young Ossososo became a god, and they thank him for allowing them to climb up his domains by throwing colored papers in the wind and proclaiming his name from tops and hills:

¡LHA GYAL-OSSOSOSO! (OSSOSOSO, you have triumphed!)

From OSSOSOSO our name went to OSSO so it would be easier and shorter, and finally, OS2O. A symmetric and international brand since we started selling abroad.

Where does OS2O come from?

OS2O genetics come from the Pyrenees, but as a brand, it was born at the Himalayas, in Nepal.

How did OS2O get started?

Here you can read our founder's story.

What is Fast&Light technical clothing?

Our mission is to make light and functional clothing for mountain use. The objective of the OS2O design team, is to enhance the characteristics of the technical fabrics that we develop by adding only the minimum, yet necessary, extras to make our clothes as functional as possible during the activity for which they were designed.

Where are OS2O clothes made?

We produce our clothes at different spots worldwide. Currently, the main ones are placed in China, Spain, Nepal and Portugal, depending on the product. We are proud to say that the European production ratio is growing more than a 10% per year.

Do you use child labor during the clothing production?

No, in any way. We frequently visit (sometimes by surprise) the factories in which we manufacture and we have never had any doubt about it. In addition, we work with companies with the BSCI certificate, which guarantees, among other things, the use of qualified adult labor and that complies with the labor laws of the country.

Are OS2O products environmentally friendly?

We try to design extremely durable garments that in most cases, are easy to repair so you won't have to buy a new one. Also, we have been using recycled polyester or coffee fabrics, and our DRW treatments do not pollute water. We do everything we can to keep our mountains clean.

Why do not you make sales?

Part of our business strategy is keeping our prices as low as possible during the whole year, that is one of the reasons why we do not sell to external stores to avoid intermediaries. On the other hand, we respect our customers who buy during any time of the year and who do not want to see how the products they just bought get cheaper just a few days later.
So, besides some sporadic promo (Black Friday), in OS2O we do not make sales. Prices are the same today as in 5 months. The only exception is when we have a last units product, so we place them in the Outlet / Sizes section until we run out of stock.

Can I sell OS2O products at my store?

Although some shops have shown interest in offering our products in their catalogs, be do not sell to external stores. The reason is to avoid a price increase due to the added intermediaries. So we only sell online or in our own stores.



TEAM – COLLABS

How to enter the OS2O Team?

The OS2O Team has three sections: The Alpine, Skimo and Trail Teams. If you are interested in being part of it, you can send us your sports CV along with a mail of interests and objectives calendar at comunidad@os2o.com. Our Team Manager tries to answer all the candidacies.

I am a certified mountain guide, do you have any support program?

Get in touch with us at comunidad@os2o.com and explain your activity. We know that technical clothing is an important tool for mountain professionals, so we offer advantageous conditions through the OS2O PRO SALE program. To know if you can be part of this program, please contact us at prosale@os2o.com

Do you have special conditions for groups, associations or mountaineering clubs?

f you belong to a club or mountain group, in OS2O we try to help you with your equipment by offering better purchase conditions for volume orders of these characteristics. Contact us by email for further information.

Can I get a custom garment?

As part of our ¨Fast & Light¨ series, we produce lightweight (80 g), breathable and resistant technical t-shirts that are 100% customizable for trail and mountain activities. Get in touch with us at comunidad@os2o.com and ask us.


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