WASHING – TAKING CARE OF YOUR CLOTHING
Yes, all the OS2O technical products can be washed. We recommend washing machine wash at maximum 30ºC (86ºF) temperature. Use neutral soap, without softeners. If possible, use biodegradable soap.
Turn over your clothes (except waterproof items) and close all zippers. Do not iron, vaporize or dry clean. We recommend drying the your clothes hanging on a line, preferably without clothing pegs.
No, hand washing should be avoided. OS2O technical clothes require a very good rinsing that it is very hard to achieve on a hand washing, and all traces of soap or detergent can damage your clothing, especially the membranes. Apart from that, if you hand-wash an O2 waterproof garment, and rub it too much, you run the risk of damaging the fabric and in this case it might be difficult to repair.
Yes, products with StretchShell are washed following general washing recommendations.
When using DWR treatment, it is important that after a few washes (between 6-10) it is necessary to re-apply the treatment.
To do this, we recommend using the specific Nikwax® SoftShell Proof products in a Wash-In version or as a Spray-On, follow the specific instructions for the product.
Yes, O2 membrane clothes are washed following the standard washing recommendations.
We recommend checking our guide for taking care of your waterproof and breathable clothes.
Clothes with the eVent® membrane should be frequently washed. It is important keeping the membrane without any traces that could compromise its waterproof and breathable properties.
We recommend checking our guide for taking care of your waterproof and breathable clothes.
Insulated clothes should not be washed with the same frequency as the first layer clothing. We recommend washing machine wash at maximum 30ºC (86ºF) temperature. Use neutral soap, without softeners. If possible, use biodegradable soap. Repeat the rinsing process to completely remove traces of soap or detergent. Use a gentle spin cycle.
Turn over your clothes and close all zippers. Do not iron, vaporize or dry clean. We recommend drying the your clothes hanging on a hanger without tweezers.
After a few washes, you may need to re apply the DWR treatment (Durable Water Repellent). We recommend using the specific Nikwax® SoftShell Proof products, either Wash-In or Spray-On. Follow the specific product instructions.
Dale la vuelta a la prenda, asegúrate de cerrar todas las cremalleras. No planchar, vaporizar o limpiar en seco. Te recomendamos secar la prenda colgada de una percha y sin pinzas.
Down insulated products are delicate and need constant care to extend their durability. Dirt should be avoided as traces compromise the down inflating properties which compromises its insulating capacity.
We recommend washing machine wash at maximum 30ºC (86ºF) temperature. Use neutral soap, without softeners. If possible, use biodegradable soap. Repeat the rinsing process to completely remove traces of soap or detergent. Use a gentle spin cycle.
Turn over your clothes and close all zippers. It is better if it is washed without any other clothes.
Do not iron, vaporize or dry clean. We recommend drying the your clothes hanging on a hanger without tweezers. Drying process takes way longer than in any other clothes, even when the outer textile is completely dry, the filling needs at least a week to dry and to recover the shape. Down may form agglomerations that can be manually undone when dry.
It is normal some down loss, specially through the seams. Occasionally, feathers tips may puncture the outer textile. Do not worry, it does not affect the clothes performance. When this happens, push the feather back in, and gently pass your hand over the area so down and feathers settle.
Do not pull the feather out, down and feathers are intertwined, and the result could be more feathers coming out.
If you consider that your product loses an excessive amount of feathers, contact us.
No tires de la pluma hacia afuera, su construcción hace que el plumón y la pluma estén entrelazadas, y solo conseguirás que salgan más plumas.
Si consideras que tu producto pierde una cantidad excesiva de plumas, contacta con nosotros.
Drying process takes way longer than in any other clothes, even when the outer textile is completely dry, the filling needs at least a week to dry and to recover the shape. Down may form agglomerations that can be manually undone when dry.
We recommend washing machine wash at maximum 30ºC (86ºF) temperature. Use neutral soap, without softeners. If possible, use biodegradable soap. OS2O wool products have already gone through a washing processes to prevent shrinkage.
Ironing is not recommended since OS2O products use wool mixed with synthetic textiles.
No, the use of fabric softeners damages the fabrics, and accelerates the aging of the logos and the heat sealing of the garments.
We recommend not to collect the clothes folded for a long time in the same position. We recommend either storing them completely flat or hanging them on wide hangers that have no edges or spikes since they could damage the tissues.
SHIPMENTS – RETURNS
Spain and Portugal: Free if the purchase exceeds €60; Otherwise it would be €3.90.
International: Free if the purchase exceeds €350; If not, check the cost when adding the address.
No, we don't.
OS2O uses as high security protocols as possible. When you pay online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored by third.
When payment is done by credit card, user connects on its bank payment gateway. This way, neither OS2O or any third could access your data.
No. You can make your purchase as guest, but you have to provide us your address for the shipment.
Yes. You may have to pay the shipment cost. You can check how much it would be before you finalize the payment by adding items to the chart and completing the address field.
Depends on your address. Spain is usually 1 to 3 working days but, Canary Islands and Baleares could be twice. 24h deliveries are programmed to be shipped at the next working if purchase is made earlier than 14:00. However, we can not guarantie it during the busiest dates of the year (December and Juanary). Europe and worldwide shipping could take longer.
By courier or post office from 8:00 am to 8:00 pm from Monday to Friday (except holidays) prior signature upon delivery. If you were not at your address while the delivery, you should contact the courier to arrange a new one.
Yes, we provide you a tracking number as soon as your order leaves our facilities.
15 days, except during Christmas, when the period is extended until January 15 for all products purchased in December.
Yes, and if it does not arrive, look for it in SPAM or contact us by phone to ensure that everything was correct.
It is pronounced "OSSO".
Ossososo's legend comes from the Himalayas: Longer than two thousand years ago there was a young yaks shepherd who was so in love with the mountains that left everything behind to live at the Snow Kingdom. He never came back.
Eversince, nomads who live at Butan, Tibet and Nepal belive that the young Ossososo became a god, and they thank him for allowing them to climb up his domains by throwing colored papers in the wind and proclaiming his name from tops and hills:
¡LHA GYAL-OSSOSOSO! (OSSOSOSO, you have triumphed!)
From OSSOSOSO our name went to OSSO so it would be easier and shorter, and finally, OS2O. A symmetric and international brand since we started selling abroad.
OS2O genetics come from the Pyrenees, but as a brand, it was born at the Himalayas, in Nepal.
We produce our clothes at different spots worldwide. Currently, the main ones are located in Spain and China. We are proud to say that the European production ratio is growing more than a 10% per year.
Part of our business strategy is to keep prices as low as possible during the whole year, that is why we only sell to the final cliente and do not sell to external stores to avoid intermediaries and thefore, price upgrades.On the other hand, we respect our customers who buy during any time of the year and who do not want to see the exact same products they just bought get cheaper just a few days later. So, besides some sporadic promo (Black Friday/Last sizes that we open temporarily with products that have not the full size breakdown), in OS2O we do not make sales.
Finally, we consider the best way of protecting the environment is buying high quality durable product when you need them and eliminating the idea of fast clothing and ¨buy and throw away¨. Many companies that promote themselves as environmentally friendly get rid of stocks at the end of each season because there is the new season coming. We consider that is not the right thing to protect the environment and therefore, accept that each product may have a different life cycle and can be in our stores for several seasons.Those are the reasons why we do not reduce prices for sales in OS2O. Prices are the same today as in 6 months time.
- Although many shops have shown interest in offering our products in their catalogs, be do not sell to external stores. The reason is to avoid a price increase due to the added intermediaries. So we only sell online or in our own stores.
Our products are guaranteed for two years against all manufacturing defects. The warranty does not include normal wear and tear of use, or defects that in the opinion of our After-Sales Department have been caused by improper use. The After-Sales Department will repair or change the product at its sole discretion, and will only accept those products that are sent in the necessary hygienic and clean conditions. Repairs will be carried out upon prior acceptance by the client of the corresponding estimate, if necessary.
1. This warranty covers faults inherent to the manufacturing of the product.
2. This warranty does not cover failures caused by:
Normal wear and tear.
Improper or non-ordinary use. For the recommended use of each model, see our online catalog at os2o.com
Improper care, washing or maintenance; Regarding correct care, you can see the advice written on the hanging cardboard labels, the base of the boxes, interior labels, catalogs and the os2o.com website. If you still have questions, you can contact us at email@example.com
Contact with external agents, from creams, deodorants, other chemical substances, others typical of the mountain such as rock edges, branches, crampons, ice axes, etc. or aggressive materials such as fire, animal excrement, acids, hydrocarbons, construction materials, etc.
Discoloration caused by UV rays and the like.
In all cases, you can contact firstname.lastname@example.org where, with or without guarantee, we will try to provide the most appropriate solution for your situation. In that case, you can send us:
- a general photo of the product
- one or more detailed photos of the area
- the purchase receipt and date
After an examination carried out by the company's After-Sales Department, within a reasonable period of time, and in the event that the failure is covered by the warranty, OS2O may either repair it or replace it free of charge in the event that the repair is impossible. or disproportionate. The replacement product will fit as closely as possible to the original returned, depending on the availability of the existing model/color in our warehouses.
During Black Friday week we open a LOOSE SIZES section with products from other seasons at reduced prices. No product from the current year (that is, none of those on the usual website) will be included in that promotion.
This notice is because we would like you to buy when you need it, and if you do, be sure that two weeks later you will not find the same product at half the price.
We try to maintain a tight pricing policy throughout the year. For OS2O, customers who buy from the day a product is launched deserve the utmost respect.
TEAM – COLLABS
The OS2O Team has three sections: The Alpine, Skimo and Trail Teams. If you are interested in being part of it, you can send us your sports CV along with a mail of interests and objectives calendar at email@example.com. Our Team Manager tries to answer all the candidacies.
Get in touch with us at firstname.lastname@example.org explain your activity. We know that technical clothing is an important tool for mountain professionals, so we offer advantageous conditions through the OS2O PRO SALE program.
If you belong to a club or mountain group, in OS2O we try to help you with your equipment by offering better purchase conditions for volume orders of these characteristics. Contact us by email for further information.