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Purchase & Shipping Conditions

To place an order means to accept the following purchase conditions

Payment Methods

1. Bank Transfer

If you choose to make a bank transfer you will receive an email with the information of the account number of OS2O´s beneficiary´s bank. It should be made payable in EUROS (€).

Please make sure that you state your name and surname. The bank transfer should be carried out within a 3-day period, counting from the day the order was placed; the order will not be considered valid until the transaction has been verified by our bank. We recommend that you send a bank transfer receipt by e-mail to ventas@os2o.com.

Please note that the customer will be responsible for any bank commission or currency exchange fee involved if this method of payment is chosen. For bank transfer payments made from countries other than Spain, any commision applied by the bank of origin should be paid by the customer and OS2O will dispatch the order when the full amount is received.

2. Credit card and PayPal

At the user´s request, credit cards and PayPal can also be used.

Shipping Options and Delivery


OS2O ships with Correos as postal service and DHL as courier, although we keep the right to change the courier and delivery method. In any case, the changes would not, in any way, be detrimental to our customers.

Please note that we are unable to send a shipment to a P.O. BOX.

Pick up your order from our shops

If the customer collects the orders from our stores in Madrid, Barcelona or Jaca no shipping fee applies.


  • If the total product cost is 60€ or more, and the shipment goes to Spain or Portugal, there is no shipping fee. For other countries, the shipping cost varies. Simulate a purchase to know how much it is for your country.
  • The following conditions will apply:
    • The shipment will be dispatched by the appropriate courier on the next working day (Monday to Friday) after the order was confirmed, provided there is product availability in stock.
    • Bank transfer orders will not be dispatched until the transaction has been verified.
  • If there is any mistake from our side regarding the order we'll get in charge of the recovery and re-shipment of the product. On the other hand, if there is any defect with the goods, it should be notified within 5 days of delivery.

Refunds and exchanges

Our Customer Service Department includes an after-sales service designed to help our clients solve any problems that may arise concerning our products or shipments. This department aims to offer a fast and efficient response to customer queries.

So, if for any reason you are not pleased with your order, you can return the product within the following 15 days after the delivery date printed on the delivery order (except items such as underwear or hygienic masks). Please consider the next notes before sending it back:

  • Make sure the product is in perfect condition and in its original packaging, including all labels. If you want to exchange your product, it is very important that the returned product is wrapped properly to prevent damage. If a product does not arrive at our warehouse in perfect conditions due to inappropriate wrapping, the exchange/refund will not be accepted. 
  • Should the customer receive a damaged product or a mistake in the order, all shipping costs will be paid by OS2O. Otherwise, the shipping cost will have to be paid by the customer. In any case, if you have any query or concern please contact us on ventas@os2o.com.
  • Please visit our page Changes and returns.

Once the returned goods have been received and their condition checked, OS2O will accept it and will process the corresponding exchange or refund -within a 20-day period- to your bank account or card.

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