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Purchase & Shipping Conditions
To place an order means to accept the following purchase conditions
Payment Methods
Credit card and Biz
At the user's choice, payment can be made by credit card (credit or debit) without any type of surcharge. This type of payment is immediate. You will be transferred to the Servired payment gateway, where you can pay with a VISA, MASTERCARD or MAESTRO card; others like AMERICAN EXPRESS are not valid. At no time will OS2O have access to your card number or other account information, since the service is separate from our servers. However, if you have any problems with the payment gateway, do not hesitate to contact us at ventas@os2o.com. The Bizum payment system is also valid.
Shipping Options and Delivery
Shipping
OS2O ships with Correos as postal service and DHL as courier, although we keep the right to change the courier and delivery method. In any case, the changes would not, in any way, be detrimental to our customers.
Please note that we are unable to send a shipment to a P.O. BOX.
Shipments
- If the total product cost is 60€ or more, and the shipment goes to Spain or Portugal, there is no shipping fee. For other countries, the shipping cost varies. Simulate a purchase to know how much it is for your country.
- The following conditions will apply:
- The shipment will be dispatched by the appropriate courier on the next working day (Monday to Friday) after the order was confirmed, provided there is product availability in stock.
- Bank transfer orders will not be dispatched until the transaction has been verified.
- If there is any mistake from our side regarding the order we'll get in charge of the recovery and re-shipment of the product. On the other hand, if there is any defect with the goods, it should be notified within 5 days of delivery.
Refunds and exchanges
Our Customer Service Department includes an after-sales service designed to help our clients solve any problems that may arise concerning our products or shipments. This department aims to offer a fast and efficient response to customer queries.
So, if for any reason you are not pleased with your order, you can return the product within the following 15 days after the delivery date printed on the delivery order (except items such as underwear or hygienic masks). Please consider the next notes before sending it back:
- Make sure the product is in perfect condition and in its original packaging, including all labels. If you want to exchange your product, it is very important that the returned product is wrapped properly to prevent damage. If a product does not arrive at our warehouse in perfect conditions due to inappropriate wrapping, the exchange/refund will not be accepted.
- Should the customer receive a damaged product or a mistake in the order, all shipping costs will be paid by OS2O. Otherwise, the shipping cost will have to be paid by the customer. In any case, if you have any query or concern please contact us on ventas@os2o.com.
- Please visit our page Changes and returns.
Once the returned goods have been received and their condition checked, OS2O will accept it and will process the corresponding exchange or refund -within a 20-day period- to your bank account or card.
