To make the repayment fill in the form below with the required information.
Then you can choose between these two options:
1. Making the product to be returned by your own means (mail, courier, etc.), indicating your name and order number, to:
Río Gállego Street 2
22700 Jaca (Huesca)
Bring it in person (you don't have to be you, it can be a family member or friend) to any of our physical stores: Madrid, Barcelona or Jaca.
Remember, you have 15 calendar days from when the package arrived to do so. If it takes longer, we can't refund you. Please also note that we do not accept counter-refund shipments, and that any possible taxes would be borne by the customer.
When we receive the product, we will refund the money using the payment method you used. This return will be made within a maximum period of 15 days from the receipt of the returned package.
We remind you that for hygiene reasons we cannot accept returns or exchanges of underwear, socks or hygiene products such as masks, even if the bag has not been opened; nor in cleaning soaps like Nikwax. What. We also do not return products purchased in stores, but offer a voucher without an expiration date for the amount of the returned goods. In addition, if there is any defect in the goods sent, the notice must be given within 5 days of receipt of the goods.
You can find more information in our section frequently asked questions